Quality framework

Smash Repair

Quality framework

The objective of the 10 Point Repair Quality Plan is to deliver a consistent, national process to manage repair quality to make sure repairs are completed to industry standards. Download our Quality Inspection Criteria


Quality inspection criteria

These criteria have been developed to identify acceptable repair quality on authorised repairs for all motor policies brands across IAG



All parts authorised and invoiced must be fitted. Please refer to the IAG parts guideline for usage criteria

Remove and replace

all authorised repair operations must be carried out to an acceptable standard. This includes all structural items being free from kinks and aligning to adjacent panels.

Note: acceptable body filler thickness should apply as per the product recommendations

Panel alignment 

panel gaps must be consistent to the vehicle manufacturer’s gaps. Ensure the doors, boot lid and all swinging panels are opening freely and are not binding.


all welds, where possible must be carried out as per manufacturer recommendations, or comply with alternative manufacturer recommendations including bonding and riveting. Spot and inverter welders are to be used when indicated by the manufacturer or other industry recognised recommendations.


Paint operations

All authorised paint operations must be carried out.

Inspections are done for:

Colour match 

paint colour should reflect the pre-accident finish. Plastic components may vary in colour - always check "like" parts of the vehicle for variation. Colour variations may also occur with metallic finishes


the paint film is to be free from any dirt particles, preparation marks, runs or dirt spray. Factory finishes are not perfect so you should consider minor blemishes in obscure or insignificant areas 

Gloss levels 

Gloss levels are to be consistent to the remainder of the vehicle


the texture or finish (peel) is to be consistent to the remainder of the vehicle, taking into consideration any previous repairs

Paint blends

blends are to be consistent with the pre-accident finish, e.g. Peel texture and colour

Interior colours

Interior paint colour and coverage are to be consistent with the pre-accident finish

Sealers, adhesives, foams

All body, sound and structural foams are to be replaced to manufacturer’s specifications where available, or comply with other industry recognised recommendations. Spray sealers and anti-chip coats are to match the appearance of the pre-accident finish. Repair areas should be internally coated to prevent corrosion


Structural, mechanical and occupant safety definitions


Any component identified as a part of the vehicle’s structure, such as the chassis rails, skirts, inner panels, pillars, floor panels, i.e. Repair or replacement of structural components that affect the vehicle's safety performance.


All components identified as mechanical, may include engine, drive train, suspension, steering items and wheels.

Occupant Safety

Any component identified as part of the occupant's safety including seat belts, air bags, seats and any other SRC system fittings. Read more about IAG Parts Guidelines or download our Quality Inspection Criteria